FAQs

MKRadius is an all-in-one ISP billing, CRM, and network management platform that automates invoicing, customer management, IP assignments, RADIUS accounting, and operational reporting.

MKRadius is built for ISPs, WISPs, FTTH providers, and network operators that need a scalable system to manage customers, billing, and network operations.

Yes. You can choose a cloud deployment or an on-premise setup depending on your operational and compliance needs.

MKRadius supports standard RADIUS AAA workflows and works with common NAS/router setups used by ISPs. We can also assist with hardware-specific integration during onboarding.

Yes. MKRadius supports recurring billing, invoices, collections workflows, and integrations with popular payment gateways.

Pricing is based on annual plans and operational scale (users, NAS/routers, and features). For on-premise deployments, a one-time setup fee may apply.

Yes. You can upgrade at any time by paying the difference in plan pricing and any applicable setup fees.

Yes. We provide guided demos to help you evaluate MKRadius for your operations.

Multi-branch operations are supported, and the right plan depends on your scale. Contact us to tailor the license to your network.

Branding options are available on higher-tier plans, including custom logos, domains, and customer-facing communications.

All plans include technical support, with priority and dedicated support options on higher-tier plans.

After payment confirmation, typical onboarding and setup can be completed within 48 hours, depending on your deployment requirements.

Yes. We can assist with migrating customers, plans, balances, and historical data during onboarding.

Yes. MKRadius includes ongoing product updates and improvements as part of your plan.

Your data remains yours. We use access controls, audit logs, and backup practices appropriate for ISP operations. Security configurations can be aligned with your compliance needs.